Please understand that adding an item to your Shopping Cart is not a 100% guarantee that the item is available. We will make every effort to provide you with your complete order. At times, items become oversold when multiple customers add the same item to their cart simultaneously. If this happens, you will receive a refund for the oversold item.
Accepted Payment Methods
Our website accepts payment through Paypal or any of the following credit cards for your convenience. If you wish to phone in your information at 508-693-5550, we accept MasterCard, Visa, Discover and American Express.
US Shipping Information
All orders will be shipped in the most cost effective way possible. Orders in the US will always have a tracking number which is available upon request.
If you require expedited delivery, we offer delivery through USPS Express Mail. Please contact us at 508-693-5550 or firstname.lastname@example.org to confirm your next day service and dollar amount to your area.
For US Orders Only
All order are shipped to Canada via USPS Global Priority Mail. Orders under $199.99 will be charged $22.00 for shipping. Orders over $200.00 will be charged $26.00 for shipping. Priority Mail is an insured method of shipping and does arrive a little quicker than First Class. First Class shipping to Canada starts at $7.95, is not insured and can take up to 4-5 weeks to arrive once in the mail. Please specify at checkout which method you prefer.
As required by law all Canadian customs paperwork will include the contents of your order and prices paid by you for the items. The Fair Trade Agreement of 1988 allows us to ship our made in the USA products to Canada without a customs fee. We will make sure to write on shipping paper work that our product is made in the USA.
All orders shipped outside the United States are via USPS Global Priority Mail or Freight Forwarder. We currently ship to the following countries:
First 5 Items: $29 to ship
5-8 items ordered: $35 to ship
9-11 items ordered: $41 to ship
12 or more items: $51 to ship
If you shipping costs are estimated incorrectly by more than $5 we will contact you prior to shipping your order for the difference. If we have over charged you on shipping by more than $5 we will refund the difference upon shipping your order.
As required by law all customs paperwork will include the contents of your order and prices paid by you for the items
International orders are shipped once a week.
Orders are not shipped on Saturday, Sunday or US Holidays.
USPS Priority Mail Shipping usually arrives within 2-4 days after the order leaves our store. (Excluding Sunday and Holidays)
All Massachusetts residents will be subject to the appropriate sales tax.
If you are unsure of the size to order please feel free to contact us at email@example.com or call us at 508-693-5550.
All orders are processed as quickly as possible. We request that any cancellations be made within 4 hours of order placement.
A small gift card can be added upon request. Please indicate what you would like the card to say under the Comments section of the order form. No extra charge will be added for this service.
Returns and Exchanges
All return or exchange requests MUST be made within 14 days from receipt of your order. After 14 days we are unable to accept returns for any reason. Sale items are final sale, no returns will be accepted.
Please ship returns promptly after the return authorization number is issued. We allow 7 days shipping time once the return authorization number is issued. Original tags must be attached. Clothing must be in new condition. Original shipping charges cannot be refunded.
An authorization number is required on exchanges and returns. Please make the request to firstname.lastname@example.org. Within 48 hours you will receive an authorization number with instructions.
Please allow up to 10 days for your return or exchange to be processed
We respect your privacy, we will never release or sell any information about you to third parties.